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Privacy Notice
OMNIPAY INC. PRIVACY STATEMENT

Last Updated: 8 June 2021

OmniPay Inc. (“OPI”, “we”, “our” or “us”) is committed to protecting your privacy and staying transparent with the way we handle your personal data. This Privacy Statement intends to inform you about our privacy framework and to assist you in better understanding why we collect your personal data, how we use, store, share and protect it, your rights and choices, and how you can contact us about your privacy concerns.

This Privacy Statement includes important information about your personal data and we encourage you to read it carefully.

SCOPE AND CONSENT

We obtain personal data about you from various sources. “You” may be a visitor of our Site, a user of one or more of our Services, a direct or indirect customer of a co-brand partners, or information provided by our third-party partners. If you are either a direct or indirect customer, your agreement to avail of our services should contain the information that we use your personal data to facilitate the services we provide, to comply with our financial regulatory and other legal obligations, and to pursue our legitimate business interests.

By using our services and/or registering for an account with us, you are consenting and accepting the terms our Privacy Policy, and you are consenting to our collection, use, disclosure, access, retention, and protection of your personal information as described herein.

Please note that, if you submit any personal information about other people, you represent that you have the authority to provide such information and to permit us to use their personal information in accordance with this Privacy Statement.

INFORMATION COLLECTION

We collect information about you from a variety of sources, including:

A. Information we collect from you directly. This covers personal information you provide in your application form for subscription/registration to our services by via the Mobile App, filling out a Application Form (physical or online) with us directly or one of our partners, or provide personal information to one of our customer service representative;

B. Information we collect about you when you use our mobile application or financial services. This covers personal information we collect as you use our products & services (i.e. bills payment or purchases; website, card, or apps usage; voluntary survey submission, promos, prize raffles or reward & loyalty programs; complaints or request for service;

C. Information we collect about you from other sources, such as commercially available sources. This covers personal information we obtained about you from third parties such as but not limited to credit bureaus, public databases, or identity verification providers.

From the source mentioned about, we collect basic personal information like your name, date of birth, gender, nationality, address, and identity supporting documents such as PhilSys, Driver License, SSS or passport numbers. We also collect your contact details like billing address, telephone number, mobile phone number, email address.

When using our card (physical or digital), website, or mobile app, we collect information about your use of our product/services for purchases; remittances; utility bills payments and government contributions; ATM withdrawals, payments and transfers to third parties; Account maintenance, including change in account information and contact details; and device access information when you use our products and services in order to safeguard your account, and to improve your products, service, and user experience.

USE OF INFORMATION

We use personal data to complete transactions and to provide payment-related services to our customers. We also use the personal information collected for our legitimate business purposes and compliance regulatory rules and regulations. We use personal data:

A. To provide the products and services you request.
B. To provide marketing and events-related communications.
C. To provide advertisements when using our sites and services.
D. To manage our sites and services.
E. To respond to your inquiries and fulfill your requests.
F. For our business purposes, such as data analysis, audits, crime/fraud monitoring and prevention, security, developing new products, testing, enhancing, improving or modifying our Intel Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
G. Perform accounting, auditing, billing, reconciliation, and collection activities.
H. Perform other activities consistent with this Privacy Statement.

INFORMATION SHARING

We may share your information:

A. To our affiliate entities and subsidiaries for the purposes described in this Privacy Statement.
B. To our authorized partners, service providers, and suppliers (e.g. web site hosting, data analysis, payment processing, cyber
security, information technology and related infrastructure provision, customer service, email delivery, credit card processing,
auditing and other similar services).
C. With third-party service providers who work on our behalf and our business partners to send you joint communications.
D. To protect and defend OmniPay, Inc. (including enforcing OmniPay, Inc.’s Terms and Conditions).
E. When required by law and/or government authorities.
F. Other companies whom you have also given consent to share your information.

In case we do share your personal data, we ensure that our disclosure is always subject to the applicable rules and regulations of the
Data Privacy Act. We will never share, rent, or sell your personal information to third-parties unrelated to us.

If you do not wish to provide your personal information to us, OmniPay, Inc. may not be able to provide the products and services you
request.

INFORMATION RETENTION

We retain your personal data to fulfill our legal or regulatory obligations and for our business purposes. We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law. In addition, OmniPay, Inc. may retain personal data from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Contracts or Agreements and take other actions permitted or required by applicable national laws. We will continue to use and disclose such personal data in accordance with this Privacy Statement.

SECURITY

The integrity, confidentiality and security of your information are particularly important to us. Our systems are designed to provide reasonable and appropriate organizational, technical, and administrative measures to protect personal information within our organization against unauthorized or unlawful access, alteration, disclosure, or destruction. We likewise strictly enforce our privacy policy within the company. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with OmniPay, Inc. is no longer secure please immediately notify us by contacting us in accordance with the “Contact Us” section below.

MANAGEMENT OF INFORMATION

If you would like to correct, update, delete, or request access to the personal information that you have provided to us, you may contact us thru the channels provided with the “Contact Us” section below or by sending a letter to the postal address below including your name, email address, account identification, and purpose of the request.

For your protection, we will only implement requests with respect to personal information about you (not anyone else), and we may need to verify your identity before implementing your request. we will comply with your request as soon as reasonably practicable and in accordance with applicable laws. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion. Some of your information may remain within our systems and other records, in compliance with applicable law.

STATEMENT

OmniPay, Inc. provides access to this Privacy Statement by:

A. Linking to it throughout our websites
B. Referencing it in our Terms and Condition
C. Incorporating it into our contracts, agreements, and other documents as necessary or appropriate

QUESTIONS OR COMPLAINTS

If you have a question or a complaint about this Privacy Statement, privacy standards, or information handling practices, you can reach us thru the channels provided with the “Contact Us” section below

UPDATES TO THIS PRIVACY STATEMENT

We may change this Privacy Statement. The “Last Updated” section at the top of this page states when this Privacy Statement was last revised. Any changes to this Privacy Statement will become effective when we post the revised Privacy Statement on our Website or when informed through our Mobile App. Your use of our Services despite proper notification of the changes means that you accepted the revised Privacy Statement.

If any change may materially and negatively affect the privacy of your personal information, we will use reasonable efforts to notify you in advance and give you a reasonable period of time to object to any changes.

We encourage you to periodically review this Privacy Statement to stay informed about how we collect, use, disclose, access, retain, and protection your personal data.

CONTACT US

If you have any questions or complaints about this Privacy Statement, practices or questions about your account information or personal data, you may contact our Data Protection Officer at +632 8884-1793.

For any other concern, you may contact our customer service at customerservice@omnipay.asia.

Contact

27th Floor Chatham House,
116 Valero cor. V.A. Rufino Sts.,
Salcedo Village, Makati City 1227, Philippines
Email:   customerservice@omnipay.asia
Phone:   +63(2) 8 - 884 - 1793

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TERMS & CONDITIONS
TERMS AND CONDITIONS
GOVERNING THE ISSUANCE AND USE OF THE OMNIPAY, INC.
This Agreement contains the Terms and Conditions applicable to the OMNIPAY, INC. issued by OMNIPAY, INC. (“the Bank”) under the name of the Corporate Client also referred to as “Co-Brand”.
1)    DEFINITION OF TERMS.

In this Agreement:

-“Card” means any OMNIPAY, INC. (OPI) bearing the name JCB/UNIONPAY and/or the service mark of JCB/UNIONPAY sold to the Corporate Client pursuant to this Agreement and any substitution, replacements or renewals thereof.

-“Cardholder” means the person to whom the Card(s) is issued to by the Corporate Client (“Co-Brand”).

-“Card Transaction” means any type of transaction effected by using the Card.

-“Corporate Account” in relation to any Card, means the account of the Co-Brand, Current Account or Savings Account (CA/SA), designated and maintained by Institution in relation to the Card provided that where several Corporate Account is designated and maintained by Institution for all the Card(s) issued to Principal Cardholder/s by the Co-Brand.

-“Deposit” means the funding of the Card from the Co-Brand’s Current or Savings Account designated and maintained in Landbank.

-“E-money” means the monetary value electronically stored in the card that cardholders may use for card transactions.

2)    USE OF CARD/PERSONAL IDENTIFICATION NUMBER (PIN).

Use of the Card is subject to these Terms and Conditions and to the compliance with such requirements, limitations and procedures as may be imposed by JCB/ UNIONPAY, Bank and/or the Co-Brand. Cardholder will receive a Personal Identification Number (PIN) mailer to be used in conjunction with the Card. Upon receipt of the PIN Mailer, the PIN should be memorized and the PIN Mailer should be destroyed immediately. The PIN must be treated with strict confidentiality and may be subject to change by Cardholder.

In order to use the Card, Cardholders must ensure that a sufficient deposit is made/maintained in the Corporate Account. The use of the Cards will be dependent on the amount of deposits available in the Corporate Account and any transaction in excess of the amount deposited will not be honored. No other person is allowed to use the Card and/or PIN to make any card transactions. The services, functions and facilities available through the use of the PIN and Card shall be determined by the Co-Brand and the Bank from time to time. The Co-Brand reserves the right to make requests for system modification or vary any or all of the services, functions and facilities available through the use of the Card or the PIN.

3)    RESPONSIBILITY OF THE CO-BRAND.

The Co-Brand shall in all circumstances of all transactions done thru the use of the Card and agrees to safeguard the Card as if it were cash. The Bank shall not be liable.

4)    RESPONSIBILITY OF THE CARDHOLDER.

Unless otherwise provided herein, Cardholder agrees to assume full responsibility for all obligations and charges incurred through the use of the Card, including but not limited to all cash withdrawals, and all forms of card transactions.

For Philippine currency cards, all card transactions, applicable fees, and charges or amounts in currencies other than Philippine pesos shall be automatically converted to Philippine pesos as the billing currency, based on the rates of JCB/UNIONPAY on the date the item is processed for settlement. For US Dollar currency cards, all card transactions, applicable fees, and charges or amounts in currencies other than US Dollar shall be automatically converted to US Dollar as the billing currency, based on the rates of JCB/UNIONPAY on the date the item is processed for settlement.

Cardholder shall not use the Card after its expiry date or upon its cancellation or suspension, nor permit anyone to use the Card at anytime for any reason whatsoever. Cardholder also acknowledges that the care and safety of the Card is his or her sole responsibility, and agrees to safe guard it against loss, theft, and fraudulent or unauthorized use. Cardholder will be responsible for charges or card transactions arising from fraudulent or unauthorized use of his or her Card, subject to the provisions of Section 6 here.

5)    CARD VALIDITY AND REPLACEMENT.

Unless terminated or cancelled as herein provided, the Card shall be valid from the issue date up to the last calendar day of the month indicated on the face of the Card. Renewal or replacement of the Card shall be at the sole discretion of the Co-Brand. Should the Co-Brand opt not to renew or replace the Card, any deposit balance due to the Cardholder shall be refunded provided there are no outstanding claims against the Cardholder.

6)    NON-TRANSFERABILITY.

The Card(s) is non-transferable and may be honored by JCB/UNIONPAY affiliated merchants only when properly signed and presented by authorized Cardholder.

7)    LOSS OF THE CARD.

In the event that the Card is lost, captured or stolen, Cardholder shall immediately report the loss to the Co-Brand or Bank through its Customer Service number. Within one (1) day after the reported loss of the Card, Cardholder undertakes to submit an Affidavit of Loss, stating the place, date, and circumstances of the loss and last purchase made prior to the loss. Cardholder shall be responsible for all Card transactions should the reportorial requirements are not complied with. Any request for replacement of the Card shall be at the sole discretion of the Co-Brand.

8)    DISHONORED CARD.

The Co-Brand and Bank shall not be liable to the Cardholder if, for any reason, any accredited establishments fail to honor the Card. Cardholder agrees to hold the Co-Brand free and harmless from any liability arising therefrom.

9)    LIMITATION OF THE CARD.

The use of the Card by the Cardholder shall be subject to all existing laws and rules/regulations issued by the JCB/UNIONPAY and any government agency including but not limited to the Anti-Money Laundering Law. The monetary value stored in the Card is not insured by the Philippine Deposit Insurance Corporation (PDIC).

10)    DATA PROTECTION.

In applying for Card, the Cardholder agrees that the Co-Brand and/or Bank can use the Cardholder’s personal information in various ways. Co-Brand and/or Bank will process personal data in order to open, administer and run the Card and to deal with any inquires/enquiries Cardholders may have about transactions and funds on the Card. If Co- Brand and/or Bank suspects and then proves that false or inaccurate information has been given, Co-Brand and/or Bank may record suspicion/proof together with any other relevant information and may give rise to termination. Personal data may also be transferred confidentially to other organizations involved in issuing or operating the Card for proper management. Cardholder agrees to and/or waives their rights to have their personal information shared with or disclosed to credit reference agencies and other Co-Brand-related organizations/agencies to verify Cardholder identity for fraud prevention, cross marketing purposes and/or money laundering. Scoring methods may be used in the verification process. A record of this process may be kept and used to help other companies to verify Cardholder identity. All personal information given by the Cardholder may be checked with fraud prevention agencies and other organizations involved in crime prevention and may be used for the investigation of fraudulent activity and crime prevention to meet Co-Brand’s and/or Bank’s obligations under Philippine law regulations. Furthermore, the Cardholder agrees to waive any rights regarding the confidentiality of deposits under R.A. 1405 as amended, and other relevant laws and regulations as maybe is necessary and relevant in the evaluation of the Cardholder’s use of the Card. Cardholder agrees that CoBrand may monitor and/or record telephone calls made with the Cardholder to help maintain and improve the quality of Co-Brand’s Customer Service or as required by applicable law.

11)    LIMITATION OF LIABILITY.

Cardholder hereby agrees to indemnify and render Co-Brand, its directors, officers, employees, agents, and assigns free, and harmless from and any claim, cause of action, suit, liability and loss or damage of whatever nature that may arise as a result of or in connection with the use of the Card or Card account and the transactions made with it in the following instances:

-Disruption, failure, or delay relating to or in connection with the use of the Card or Card account due to circumstances beyond the control of Co-Brand; fortuitous events such as, but not limited to, prolonged power outages, breakdown in computers and communication facilities, computer-related errors, system errors, system enhancements, system migration and integration, terrorism, public disturbances and calamities attributed to acts of God, and other similar or related cases;

-Fraudulent or unauthorized utilization of the Card or Card account due to theft, unauthorized disclosure, or breach of its security or confidentiality with or without Cardholder’s participation; or

-Inaccurate, incomplete, or delayed information received by Co-Brand due to disruption or failure of any communication facilities or electronic device used for the Card or Card account. In the event of any action arising from this Agreement or any incident thereto relative to the use or dishonor of the Card, which Cardholder may file against Co-Brand, Cardholder agrees that Co-Brand’s liability will not exceed One Thousand Pesos (PHP 1,000.00) Philippine Currency, or the amount of damages actually proved to have been suffered by the Cardholder, whichever is less. In no event shall Co-Brand be liable for any special, consequential, or indirect damages suffered by Cardholder even if Co-Brand has been advised of the possibility thereof.

12)    E-MONEY.

Cardholders may avail of e-money upon separate application with and approval of the Issuer. E-money may only be redeemed at face value. It shall not earn interest nor rewards and other similar incentives convertible to cash, nor be purchased at a discount.

13)    MAKING DEPOSITS TO THE CORPORATE ACCOUNT.

Funds can be deposited to the Corporate Account through several ways:

a. via the Card Management System which will trigger the request

b. via Fund transfer

c. via cash deposit

Any unprocessed deposits will be coordinated with the Co-Brand. Refund of transaction amounts, transfer of outstanding balances or releasing of outstanding card balance shall be processed by Co-Brand and released to Cardholder.

14)    CARDHOLDER’S RIGHT TO A REFUND.

Cardholders must at all times coordinate with their CoBrand for any refund of their account, transactions and deposits. All requests to Co-Brand must be accompanied by a duly accomplished and signed Cardholder Request form. Cardholder agrees to hold CoBrand free and harmless from any claim or damages arising from the refund process.

15)    DATA PROTECTION.

When Cardholder supplies personal data, as defined under R.A. 10173, the Cardholder shall ensure that it is accurate and up to date when disclosed. The Cardholder consents and authorizes OPI to use, collect, and process the personal provided for marketing and administrative purposes, and for the purpose of any court, legal process, examination, inquiry, audit or investigation of any authority.

The Cardholder agrees that his/her maintenance, access or continued use of any of OPI’s products and services shall be deemed as a consent or authority to use, collect, and process the Cardholder’s personal data.

16)    REVISION OF TERMS AND CONDITIONS.

Upon written notice (e.g. letter, publication, or otherwise) to the Cardholder, Co-Brand and Bank may, at any time and for whatever reason it may deem proper, amend, revise or modify the Terms and Conditions hereof. Such amendments shall bind the Cardholder unless he objects thereto by manifesting his intention to terminate this agreement subject to the conditions set forth in Section 4.

17)    VENUE OF ACTION.

Any legal action, suit or proceeding arising out of or relating to these Terms and Conditions shall be instituted, at any courts in Makati City, Metro Manila, to the exclusion of any other courts. The foregoing, however, shall not limit or be construed to limit the rights of Co-Brand to commence proceedings or to obtain execution of judgment against the Cardholder in any venue or jurisdiction where assets of the Cardholder may be found.

18)    SEVERABILITY CLAUSE.

The enforceability and validity of the agreement under these Terms and Conditions, in whole or in part, shall not be affected by the unenforceability or invalidity, whether temporary or permanent, of any particular provision of this Card agreement because of restrictive laws, regulations, or judicial, or administrative determinations, or for any other cause.

19)    TERMINATION/CANCELLATION.

Co-Brand and/or Bank may suspend or terminate the Card and/or Card Account at any time as it may deem appropriate. Upon the termination of the Card for justifiable causes, Cardholder shall immediately return the Card to the Co-Brand. Any use of the Card or the PIN, whether by Cardholder or not, before it is returned to the Co- Brand shall be the sole responsibility of the Cardholder..

20)    WAIVER OF BREACH OF CONTRACT.

No waiver of a breach or violation of any Term or Condition hereof shall constitute a waiver of any subsequent breach or violation of the same or any other Term or Condition. Failure to take advantage of or to exercise any right granted hereunder shall not constitute a waiver of said right, nor shall it be construed to excuse or absolve the Cardholder/s from complying with or fulfilling the same.

By affixing my signature below, I confirm that I have read and agreed to the Terms and Conditions and acknowledge receipt of copy of this Terms and Conditions.

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HOW TO LOAD OMNIPAY PREPAID CARDS VIA INSTAPAY
WHAT IS INSTAPAY?

InstaPay is an electronic fund transfer (EFT) service that allows customers to transfer PHP funds almost instantly between accounts of participating BSP-supervised banks and non-bank e-money issuers in the Philippines. The service is available 24x7, all year round.

WHY DO I NEED INSTAPAY?

Customers may choose to use InstaPay when they want to transfer funds electronically or make the funds available instantly to the recipient. For OmniPay cardholders, InstaPay is the recommended channel for loading cards due to its convenience and real-time credit.

HOW DO I LOAD MY CARD USING INSTAPAY?

1) Check your bank for availability of InstaPay and which electronic channels can this be availed from. (Please refer to list of InstaPay sending participants with corresponding available channels for InstaPay)

2) Log in through your bank’s Internet Banking or Mobile Banking.

3) From the Main Menu, choose “Send Money” or “Transfer Funds”. These terms may vary with each sending banks.

4) Select “Other Banks” or any similar option as recipient of funds.

5) Select “OmniPay” from the list of receiving institutions.

6) Register or fill out the beneficiary’s account and transaction details.

7) Enter the One Time Pin sent to your phone or generated by your Bank’s Internet/Mobile App’s OTP Generator.

8) Confirm details and proceed with the transfer. Please note that funds can be transferred up to PHP 50,000 per transaction. Most of all sending institutions charge a sending fee. Check with your bank for the sending fee amount.

9) For more info about InstaPay, please check:
http://www.bsp.gov.ph/downloads/primers/InstaPayFactSheet.pdf

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FEES AND FOREIGN EXCHANGE RATES
  • Fees
  • ForEx

Transferring Between Wallets:

PHP 0.00

Transferring Between Users:

PHP 0.00

Bills Convenience Fee:

PHP 0.00

USD

0.00

CAD

0.00

AUD

0.00

CNY

0.00

JPY

0.00

HKD

0.00

* The point of reference for all aformentioned rates is PHP *